MEC Shop

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Terms and Conditions

1. General

1.1 Company Information: MEC Shop is a custom gift shop specializing in unique, personalized gifts for pets and their owners.

1.2 Contact Information: If you have any questions or concerns about these Terms, please contact us at support@mecshop.com.

2. Use of the Website

2.1 Eligibility: You must be at least 18 years old to use our website and services.

2.2 Account Registration: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.3 Prohibited Activities: You agree not to engage in any of the following prohibited activities:

Violating any applicable laws or regulations.
Infringing on any intellectual property rights.
Distributing viruses or any other harmful code.
Engaging in any activity that disrupts or interferes with the website’s functionality.

3. Orders and Payments

3.1 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

3.2 Pricing and Payment: All prices are listed in USD. Payment must be made at the time of purchase using the payment methods provided. We use secure payment processing to ensure the safety of your payment information.

3.3 Custom Orders: Custom orders are created based on the specifications provided by you. Once a custom order is placed, it cannot be canceled or modified.

4. Shipping and Delivery

4.1 Shipping: We offer shipping to various locations. Shipping costs and delivery times will be calculated at checkout based on your location and the shipping method selected.

4.2 Delivery: We strive to deliver your order within the estimated delivery time. However, delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers or customs clearance.

5. Returns and Refunds

5.1 Returns: Due to the personalized nature of our products, all sales are final. We do not accept returns or exchanges for custom orders unless there is a defect or error on our part.

5.2 Refunds: If you receive a defective or incorrect item, please contact us within 14 days of receiving your order to request a refund or replacement. Proof of the defect or error will be required.

6. Intellectual Property

6.1 Ownership: All content on our website, including text, images, logos, and designs, is the property of MEC Shop and is protected by intellectual property laws.

6.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes.

7. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

8. Limitation of Liability

To the fullest extent permitted by law, MEC Shop shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services.

9. Indemnification

You agree to indemnify and hold MEC Shop harmless from any claims, damages, losses, liabilities, and expenses arising out of your use of our website or violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which MEC Shop is headquartered, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

12. Entire Agreement

These Terms constitute the entire agreement between you and MEC Shop regarding your use of our website and services and supersede any prior agreements or understandings.

Return and Refund Policy

Introduction

At MEC Shop, we are committed to providing high-quality, custom-designed gifts for pets and their owners. Your satisfaction is important to us. Please read our Refund and Return Policy carefully to understand your rights and options regarding returns and refunds.

Custom Orders

Due to the personalized nature of our products, all custom orders are final and non-refundable. We do not accept returns or exchanges for custom orders unless there is a defect or error on our part.

Defective or Incorrect Items

If you receive a defective or incorrect item, we will gladly provide a refund or replacement under the following conditions:

Notification: You must contact us within 14 days of receiving your order to request a refund or replacement. Please email us at support@meccustomgift.com with your order number and a description of the defect or error.
Proof: Provide clear photographs of the defective or incorrect item to support your claim.
Return Authorization: If your claim is approved, we will provide you with a return authorization and instructions on how to return the item.
Return Shipping: We will cover the cost of return shipping for defective or incorrect items. Please use the shipping label provided by us.
Condition of Returned Items: Items must be returned in their original condition, including all packaging and accessories.

Non-Returnable Items

The following items are non-returnable and non-refundable:

Custom or personalized items that were made according to your specifications.
Items that have been used, damaged, or altered after delivery.
Gift cards.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approval: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are not in their original condition or are missing parts.
Rejected Returns: If your return is rejected, we will notify you of the reason and return the item to you at your expense.

Exchanges

We only replace items if they are defective or incorrect. If you need to exchange an item for the same product, please contact us at support@meccustomgift.com.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please follow these steps:

Check Your Bank Account: Verify that the refund has not been posted to your account.
Contact Your Credit Card Company: It may take some time before your refund is officially posted.
Contact Your Bank: There may be a processing delay before the refund is posted.
Contact Us: If you have completed these steps and still have not received your refund, please email us at support@mecshop.com for further assistance.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us:

Email: support@meccustomgift.com
Phone: [Your Phone Number]
Address: [Your Physical Address]

Thank you for shopping with MEC Shop. We appreciate your business and are here to ensure your satisfaction with our products.